International Society on Thrombosis and Haemostasis, Inc.
Hotels: Frequently Asked Questions

The information below pertains to ISTH 2015 hotel bookings, cancellations, and payments. Please read the information carefully prior to making your hotel booking.

Cancellation conditions:
Please read the following information carefully. Different hotels have differing cancellation policies. Please check to see the appropriate cancellation policy of your hotel.

For the following hotels:

  • Cosmopolitan Hotel Toronto
  • Novotel Toronto Centre
  • Marriott Toronto Downtown Eaton Centre
  • Radisson Hotel Admiral Toronto – Harbourfront
  • Pantages Hotel
  • Bond Place Hotel
  • Toronto Marriott Bloor Yorkville

In the event of cancellation up to Tuesday, May 12, 2015 deposits will be refunded. After this date, no refunds will be possible.

In the event of late cancellations (after Tuesday, May 12, 2015), MCI reserves the right to charge the full stay for any cancelled rooms, cancelled nights or no-shows if the hotel room cannot be resold.

For the following hotels:

  • InterContinental Toronto Centre
  • The Fairmont Royal York
  • Renaissance Toronto Downtown Hotel
  • Hilton Toronto
  • Sheraton Centre Toronto Hotel
  • Courtyard by Marriott Downtown Toronto

In the event of cancellation up to 5 days prior to arrival date, no charge will incur. From 5 days prior to arrival date, no refund of the deposit paid will be made.

In the event of late cancellations (from 5 days prior to arrival, midnight CET), cancelled rooms, cancelled nights or no-shows, one night will be billed and we reserve the right to charge the full stay in case the room is not resold.

Closure of a hotel:
Should above mentioned offered hotel(s) close between the date the contract was signed and the start of the event, MCI will do its utmost to offer alternative options to the client. If the client confirms such an alternative option, MCI will not be responsible for any difference in rates. Should the client decline the option and book in another hotel outside of MCI’s block, pre-payments made by the client for the closing hotel(s) would be reimbursed by MCI.

Distance from Congress Center:
Please click here for information on:

  • Hotel location
  • Distance from Congress venue

Toronto metro map - hotel stops:
Click to see a map of the different metro stops for each hotel. This information is provided to assist you in your hotel booking choice.

Force majeure:
MCI and the Hotel are not responsible for either the partial or total non-execution of the contract in the event of accident, an act caused by a third party, such as Acts of God including, without limitation, credible threats of natural disaster in the geographic vicinity of the Hotel, war, curtailment or interruption of transportation facilities, threats or acts of terrorism or similar acts, governmental travel advisory, a governmental elevation of the terrorism alert level, civil disturbance, the issue of a Travel Warning by the World Health Organization or any other cause comparable events or disaster beyond the parties' control which prevents the Hotel from accommodating the clients of MCI for the event or if for the same reasons the event is cancelled by MCI.

General conditions:
Toronto attracts many tourists, and due to the high demand for accommodation during this period, reservations will be made on a first-come, first-served basis. We recommend booking before April 21, 2015 to ensure availability. MCI acts as an agent for accommodation bookings and ISTH 2015 accepts no responsibility for any recommendations given or any transactions made.

Group reservations:
Group reservations (from 10 rooms) will be handled by MCI Suisse SA with separate contracts. Please contact MCI for further information at:

Hotel booking outside of registration:
We ask that all attendees use the centralized online housing system during online registration to make reservations. This will ensure that you receive the best negotiated rates from Friday, June 19 - Thursday, June 25. For those who are unable to register for the Congress at this time, but would like to book their hotel accommodations, click here.

Insurance and liability:
It is recommended that participants obtain adequate cover for travel, health and accident insurance before they depart from their countries. ISTH and MCI as organizers cannot accept responsibility for personal injuries, or loss of, or damage to, private property belonging to any person residing in the accommodation or attending the congress.

Modification conditions - Early departures fee:
Should you need to check out earlier than planned, the hotel reserves the right to charge you an early departure fee (CAD 50) for the cancelled room night(s). However, we recommend you to check with the hotel directly the charges incurred if you need to check out early. MCI will not be held responsible or liable for any charges linked to an early departure.

Payment conditions:
For hotel bookings, a deposit payment for the first night must accompany your reservation. Your booking will be confirmed upon receipt of your hotel deposit. This prepaid deposit will be deducted from your final hotel invoice when checking out from the hotel. Potential additional incidentals, such as mini-bar and telephone, must be paid directly to the hotel upon check-out. All payments are to be made in Canadian Dollars. Please indicate the participant’s name and “ISTH 2015” on all payments.

From Wednesday, May 20, 2015, only payments by credit card will be accepted. Any inquiries or requests for additional information, modifications or cancellations to room reservations should be addressed to MCI in writing (fax or email). Please do not contact the hotel directly.

Please click here for information on:

  • Hotel room rates
  • Breakfast: included in or excluded from the room rate

For hotel bookings, a deposit payment for the first night must accompany your reservation. Your booking will be confirmed upon receipt of your hotel deposit.

 Key Dates

March 11, 2015
Early Registration Deadline

June 15, 2015
Online Registration Deadline

June 20-25, 2015
ISTH 2015